• Member Services



    Mental Health & Wellness Services & Contact Information
    “It’s Just a Conversation”
    Revised: February 2018


    In-House Emergent and Non-Emergent Assistance

    Financial Assistance with Mental Health & Wellness Services – GTFF Fund for Mental Health Care Costs Beyond Those Covered Through Insurance

    Service Providers

    When Contacting Referenced Providers, Please Let Them Know Your Affiliation With NWFD, or at Least Your Status as a Fire Department Employee. Doing So Will Help Providers Better Attune Their Initial Response.

    Critical Situation Professional Response

    Critical Situation – Over the Phone Counseling

    • FireStrong Firefighter & Family Crisis & Support – (844) 525-FIRE (3473)
    • National Suicide Prevention Line – (800) 273-TALK (8255)
    • Crisis Response Network (Central AZ Line) – (800) 631-1314
    • IAFF 24-Hour Helpline – (844) 359-8764

    Professional Counseling Services – For A Time Sensitive, but Non-Emergent Need (Weekday Availability).  All Providers Will Respond Same Day and Usually Can Schedule an Initial Visit Within 24 Hours.

    Faith-Based Professional Counseling Services – We Recognize that Faith Plays Varying Roles in People’s Lives.  Any Qualified Counselor Can Address Issues of Faith, and For Most Folks This Will Be More Than Adequate.  For Others, However, Faith is the Bedrock of Their Sense of Well-Being. We Believe Faith-based folks Will Appreciate Having Some Options Where the Counselors Have a Stated Focus on Faith as Fundamental Basis for Their Services.

    Rapid (Not Critical) - Over the Phone Response

    • GTFF Help Line & Support Services – (520) 555-5555
    • American Behavioral EAP – (800) 925-5EAP (5327)
    • Crisis Response Network (Warm Line) – (602) 347-1100

    Critical and Long-Term Inpatient Services

    Americas Rehab Campuses – Arizona6944 E Tanque Verde Rd 85715

    Lucinda Anderson – (24 Hours) (602) 339-7338

    Triada Gershwier – (24 Hours) (520) 461-7736

    24 Hour On-Site Admissions for Critical Intervention – No Prior Contact Required

    • This Facility Provides Several Acuity Levels of Inpatient Services – The Facility Has a Number of Amenities Such as a Pool, on Site Café, Workout Room. The Intent is to Provide a Quality Residential Environment That Encourages Healthy Behavior and Social Interaction.

    • Intensive Inpatient Rehab/Counseling – This program is for both Substance Dependence and/or Mental Health Difficulties (Monitored 24 Hours/Day Residence with Scheduled Counseling Sessions).
    • Residential Rehab/Counseling Services – This Program Provides A Service Where Recipients Live on the Premises While Completing the Appropriate Rehabilitative/Counseling Curriculum, But Can Leave for Work, to Meet Family, etc.
    • Sober Living – This Program Provides Rental Apartments on the Grounds of the Facility, But Separate From the Inpatient Services.  The Intent is to Allow Individuals Who are Experiencing an Event, Such as a Relationship Separation, With a Short-Term Rental Option that Does Not Have a Time Commitment Attached.  The Units Are Essentially Apartments and Renters are Free to Come and Go as They Please, However, As the Name of the Program Implies, There are Limits on Activities Allowed Onsite.

    Critical Short-Term Inpatient Services (Stabilization & Counseling)

    Sonora Behavioral Health6050 N Corona Rd 85704

    24-Hour On-Site Admissions for Critical Intervention – No Prior Contact Required

    Out-of-State Inpatient Services

    IAFF Center for Behavioral Health Treatment & RecoveryUpper Marlboro, Maryland

    Journey Healing CentersSalt Lake City, Utah

    Admissions 6-day First Responder Healing Retreat – (888) 597-4355

    Rapid (Not Critical) - Over the Phone Response

    • GTFF Help Line & Support Services – (520) 555-5555
    • American Behavioral EAP – (800) 925-5EAP (5327)
    • Crisis Response Network (Warm Line) – (602) 347-1100

    Peer Support – Post Incident or General Request for In-House Assistance

    • On Duty BC, or HSO Ryder Hartley (520) 334-0321.  We have commitments from friends & neighbors who can provide Peer Support.

    As with a Fireground Mayday, the best way to avoid a mental health crisis is to make sure it doesn’t happen in the first place.  Maintain a proactive mental health lifestyle - reach out and talk: it’s just a conversation.

    Page Last Updated: Feb 23, 2018 (08:03:57)
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